Dear fellow squash players, my name is Tim Burganov and I will be taking care of warranty issues. The following is information about the Xamsa Warranty Program. If you have any concerns after reading, please send me an email and I will get back to you shortly.
The idea behind creating Xamsa Squash is to promote squash and to offer high quality racquets at fair prices. We do our best to avoid any manufacturing defect however if there is a problem, we are here to resolve it. Due to relatively high cost compared to selling price, we cannot afford a no-fault warranty program.
You are the only person who knows exactly what happened to your racquet therefore we leave it up to you to decide.
If your racquet broke within 30 days of purchase, we kindly ask you to assess the damage and choose one of the following options:
- Manufacturing defect. If you believe that your racket broke due to manufacturing defect, please let me know and I will arrange for a replacement at no charge.
- Contributed damage. If you do not think it was a manufacturing defect, but believe the racquet was nonetheless a little too fragile, let's meet half way. We will be happy to sell you a new racket with 50% discount.
- Significant impact with the wall causing the racket to break. This is not a warranty case however we understand how frustrating it can be to break a racquet so quickly. We will gladly give you a 25% discount if you would like to buy a new racquet.
Please note: the custom stringing is not covered by warranty. There is a $15 shipping fee for the replacement racquet (Canada and the US). For other countries, the shipping fee will depend on your location. To avoid the shipping expenses for the replacement racquet, you can buy any racquet and we will enclose a replacement racquet at no extra shipping fee. If we need the broken racquet back, we will let you know and will provide a pre-paid return shipping label.
If your racquet broke after 30 days of purchase but you only played with it a couple of times, please don't hesitate to contact me directly. Please rest assured that we will find a satisfactory solution.
Warranty related inquiries: