Grommet and Bumper guard set for Xamsa Onyx Series
Did some pretty thorough research when it came time to get a new racquet and decided to give Xamsa Obsidian Incognito a try. I’ve played with tear drop racquets for years, so this - and my unfamiliarity with Xamsa - was going out on a limb for me. Have had it now for just over 2 months and have been very impressed with the construction quality, play feel and durabaility (knocked the wall/glass a few times accidentally!). And I had a slight concern about my racquet early on, so I emailed Xamsa - they responded next day and assured me of no issue but to get back in touch if it turned into a problem. So, great customer service too (and no issue has arisen with the racquet). The racquet also turns heads and illicit slots of questions on court!
For the cost savings, quality and design and costumer service, would highly recommend.
I received the racquet when expected and have used it several times since. I love the playability of the racquet. I experienced one issue with the plug at the end of the handle coming loose but Tim was quick to assist me on a personal phone call.
I really like the racquet and really want to continue to like the racquet, but I am starting to question the durability of this one. I have had 2 now that have cracked across the face, each lasting only 30 days. I am not a crazy power hitter, and my game is good enough that I don't have bone crushing wall impacts, however I do play everyday. I hope a racquet should last more that 30-45 hours of play. Tim has been great and we are working through the problems.
Love the racquet, feels very comfortable and smooth. Xamsa provides exceptional customer service and went above and beyond to give me advice with selecting the right strings for the racquet.
Throughout most of 2019 I’ve been trying numerous different brands and models to find “the one”. I play about 3 times a week, including club league and tournaments. A few months ago, I finally settled on the Crucible. It provides me with the best control and accuracy on my drives and drop shots, and no issues with power/length and durability. The balance and weight just feel right in my hand and for my game. I love the simple, matte black cosmetics. Of course, great customer service from Tim.